IT Sector Center Liaison

Location: Chicago, Illinois
Date Posted: 11-04-2014
MicroTrain is the recognized leader in Information Technology, Project Management and Office Skills training throughout the Chicago-land area and has been so for the past 15 years. Since 2007, MicroTrain has provided technical training and employment-focused services to upwards of 2,500 job seekers. We are the premier resource for employers throughout the Chicagoland area who are looking to hire qualified IT talent. MicroTrain owns Chicago TechWorks, the newest Sector Initiative for Cook County and the City of Chicago focused on the IT industry.

Chicago TechWorks is the Sector Center for Information Technology (IT) for Cook County. We are grant funded by the Workforce Investment Act through the Chicago Cook Workforce Partnership (CCWP). Chicago TechWorks came into existence in January of 2013 and is a privately held subsidiary of the for profit company, MicroTrain. For more information visit

Visit our What is Chicago Techworks? page to learn more about what a Sector Center is.

Chicago TechWorks’ vision is a world where information technology is fully integrated into the public workforce system, every employer is engaged and every job seeker is working to their full potential.

Chicago TechWorks’ mission is
  • to assist all IT job seekers in Illinois to find suitable training and obtain work with dignity.
  • help IT employers in Illinois to connect with the public workforce system, find suitable candidates, and contribute to their community sustainably and responsibly.
  • and to improve the public workforce system as it relates to the IT sector throughout the state of Illinois.
Commitment- Commitment to our mission and vision.
Fairness- Fair treatment for all customers using ethical standards, cultural competency and respect for diversity.
Partnership- Making connections between employers, job seekers, and the public workforce system as win-win-win partners.
Quality- Giving consistently superior professional services to all customers as well as continuously improving our individual and organizational competence.
Innovation- Constantly discover new ways of providing service and improving our organization and the public workforce system.
Empowerment- Motivating and empowering customers to change their own lives in ways they choose for themselves.
Integrity- Making ethical decisions and behaving in ways that aligns with our organizational values and comply with applicable laws while also speaking up against unethical behavior in our organization and community.
Accountability- Holding each other accountable for adhering to these values as well as remaining responsible and responsive to our funders, customers, and stakeholders.

The IT Sector Center Liaison position serves as an intermediary between IT recruiters and the workforce system across Cook County to help identify, screen, and place out of work IT professionals into available job openings with local employers.  This position works directly with external entities across the workforce system to source individuals for available job openings, and helps to educate the system regarding employer requirements and technical training trends.  The IT Sector Center Liaison works closely with a dynamic team of high energy, socially minded individuals to meet and exceed project goals. 

What We’re Looking For:
We are seeking individuals who love working in a team-based environment that can excel in the following areas with both individual clients and potential employers:
  • Collaborate with Case Managers across the broader workforce system to create a strong candidate pipeline for referrals for open IT sector job leads
  • Complete required assessments for individuals registered in the program to identify needs and barriers associated with obtaining or maintaining employment
  • Provide ongoing advocacy, career coaching, planning, motivation and employment assistance for clients seeking employment in the IT industry
  • Assist program participants with development of an individual service plan within the program framework, addressing how to manage those barriers in the employment context - provides necessary referrals, skill development, etc. to manage such barriers
  • Help to facilitate workshops for technical resume writing, social media usage, professional branding, and job search best practices
  • Motivate clients to use our proprietary web-based employment services tools (           
  • Identify available employment opportunities within the job market and match clients based on company culture and skill set
  • Utilize various outreach methods including social media to develop new employer partnerships 
  • Assist with the education of the Cook County WorkNet system for technical training trends and employer requirements
  • Conduct industry research on new technologies, hiring trends, in demand technical certifications and skill sets
  • Creation of, update, maintenance, and storage of participant physical and electronic files as outlined by programmatic guidelines
  • Act as a liaison with between employers within the IT industry, the public workforce system and Chicago Techworks.
  • Maintain current and develop new relationships with businesses for IT and related job placement opportunities, gaining a full understanding of business objectives , employer skill-set needs, and additional services employers can potentially benefit from.
Desired Skills and Experience:
  • Strong attention to detail
  • Persuasion and motivation skills
  • Excellent phone and in-person presentation skills
  • Strong relationship development abilities
  • Strong aptitude for sales and communication
  • Strong computer skills – previous experience with contact records management systems
  • Drive to meet and exceed individual and team performance goals
  • Ability to maintain personal accountability, document daily activities and manage a dynamic schedule
  • Basic affinity for and understanding of cultural competency, social work, motivational interviewing, and non-profit or human service program management
Qualifications:  Bachelors Degree and 1+ years experience in technical IT recruiting preferred.  Knowledge of Microsoft, Cisco, CompTIA and other related certifications and technologies is required.  Experience in a case management setting working with job seekers who may possess multiple barriers affecting employability preferred; or documented combination of five years experience and related education.  Knowledge of Workforce Investment Act and/or services required.
Travel: A valid driver’s license and ability to travel throughout Chicago and surrounding areas
Computer Skills: Demonstrated proficiency in Microsoft Word, Excel, Outlook, and PowerPoint required.  Proven knowledge/ability and usage of social media platforms (LinkedIn, Twitter) to disseminate information to multiple stakeholders. Proficiency utilizing IWDS and/or related database preferred.   
Language/Presentation Skills: Strong communication skills and attention to detail is required.  Ability to read and interpret documents such job descriptions and technical requirements.  Ability to write routine reports, correspondence, case notes, and effectively utilize social media to promote job openings/candidates to external stakeholders. Writing samples may be required. Ability to speak in front of groups, create impactful presentations, and present information in a clear and concise manner.
Location: Position is located in the Chicago Loop
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